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QualityNeville Center has excellent annual survey results. In addition, we are JCAHO accredited. The 2007 Massachusetts Department of Public Health Customer Satisfaction Survey results reflected above average satisfaction with the services we provide at Neville Center. Some of the verbatim comments collected from this survey are:
“My family member could not have been in a better rehab facility. Therapists, nurses, staff, administration all did everything in their power to make his stay as good as it could be….and then some.” “The facility is clean and well maintained. The staff treats everyone with respect and gives them choices on how to use their free time.” “Having visited many facilities, I have concluded that Neville Center was superior in every area. My visits were never predictable and not once have I found Neville to be lacking in care. The staff is always friendly and supportive. The facility is always clean. I am truly amazed and thankful for the level of dedication of the staff.” |
Neville Center at Fresh Pond,640 Concord Avenue,
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“The nursing staff and aids are wonderful and have become like friends to me. The same goes for the Administration Staff – they are always there to help with any questions I have or help I need. I have recommended Neville Center to a number of people who are looking for a good and caring place.”
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